Frequently Asked Questions:
How can I check the status of my order?
As soon as your place your order, you will receive an order confirmation email with your order number along with a link to your order tracking page. Once your order ships, you will receive another email containing your shipping tracking information, which you can use to monitor the shipment of your order.
Only part of my order arrived, where's the rest?
Sometimes we are able to ship one portion of your order faster than another portion. As opposed to holding your entire order longer - we go ahead and ship your products as soon as they are ready. The rest of your order will arrive in another shipment.
What is on the front of my garment? It looks discolored / off-white residue?
You may notice some discoloration or off white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable!
How do I care for my garments?
Our garments (t-shirts and sweatshirts) can be machine washed on cold, gentle cycle. Use only non-chlorine bleach when necessary and do not iron on the decorated (printed) areas. Tumble dry on low. Our totes can be machine washed on cold, gentle cycle. Use only non-chlorine bleach when necessary and do not iron on the decorated (printed areas. Air dry - do not use a dryer or the tote may shrink.
What types of ink do you use?
Our products use water-based pigment inks. These inks are CPSIA compliant and Oeko-TexTM certified, which means they are safe to print on youth and children’s clothing and reduce environmental waste. Our inks have a high washing, colorfast AATCC rating of 4.